In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery post code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.
When placing your order, we consider these factors when calculating the Estimated Delivery Date:
The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few hours and some may take up to 5 days.
The amount of time it takes your order to leave our distributor network and arrive at your store.
When your local distributor receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what days of the week they are able to deliver to your store. Deliveries will be made between the hours of 8am and 10pm on the delivery day you select. The distributor will call you prior to the scheduled delivery and will provide you with an approximate time window. The distributor will make every effort to deliver within the time window provided.
Either you or your representative, that is 18 years of age or older, must be present to receive the goods at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order.
Please be sure to sign the Delivery Order Note in the presence of the Distributor’s representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect items. In the event that there are missing, damaged or incorrect items, please retain the item(s), indicate the problem on the Delivery Note and contact Call My Grocer within 48 hours of your delivery.
If you a requesting to cancel your order that is being shipped, you must contact us within 2hrs from the time the order was placed. We will do everything we can to accommodate your request.